Privacy Policy

We may collect personal information when you contact us, submit an enquiry, request a quote, book a job, make a payment, or otherwise deal with Blake Smart Solutions.

This may include:

• your name
• phone number
• email address
• job address or service location
• details about the work you need done
• photos, videos, notes, plans or measurements related to a quote or job
• invoice and payment details
• messages, emails, call notes or other communication records
• website usage information, including analytics and advertising data

For security, CCTV, alarm, Wi-Fi, data, Starlink and related work, we may also collect information about your property, equipment, network, devices, cabling, access points, camera locations, internet service, or security requirements where needed to quote, install, troubleshoot or provide support.

We only collect information that is reasonably necessary for our business activities.

We may use your personal information to:

• respond to enquiries
• provide quotes and recommendations
• book, manage and complete jobs
• contact you about your service, quote, invoice or booking
• supply, install, configure or support equipment
• prepare invoices, receipts and payment records
• keep records of completed work
• manage warranties, returns or service issues
• improve our website, advertising, customer service and business operations
• comply with legal, insurance, accounting, licensing or safety obligations

We may also use job notes, photos or completion details for internal records, training, quality control, warranty support and proof of work completed.

We will not sell your personal information.

We may share your information where reasonably necessary to run our business or provide services to you.

This may include sharing information with:

• suppliers or wholesalers to source products, check warranties or arrange support
• subcontractors or technicians assisting with a job
• payment processors, accounting software providers or banks
• CRM, email, hosting, website, analytics or advertising service providers
• insurers, professional advisers or legal/accounting providers
• regulators, licensing bodies or authorities where required by law
• another party where you have asked us to share the information or where it is necessary to complete the requested work

We only share the information needed for the relevant purpose.

Where possible, we avoid sharing unnecessary personal details.

We may take photos or videos of completed work for records, quality control, warranty purposes, insurance purposes, or to show the type of work completed.

We may also use selected job photos for marketing, such as on our website, Google Business Profile, social media, advertising or portfolio pages.

Where practical, we avoid showing personal details such as faces, number plates, personal documents, private areas, alarm codes, passwords, camera views, network details or anything that could reasonably compromise your privacy or security.

If you do not want photos of your job used for marketing, please let us know.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored in email, CRM systems, accounting software, cloud storage, job records, website systems, mobile devices or other business systems used by Blake Smart Solutions.

We use practical security measures such as account access controls, passwords, device security and reputable service providers.

No method of electronic storage or transmission is completely secure, but we take privacy and security seriously and work to reduce unnecessary risk.

Our website may use analytics, cookies, tracking pixels or similar technologies to understand how visitors use the site and to improve our services, advertising and marketing.

This may include tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools or similar services.

These tools may collect information such as:

• pages visited
• time spent on the website
• enquiry form activity
• general location information
• device and browser information
• referral source, such as Google, Facebook or another website
• advertising interactions

This information helps us understand what services people are looking for, measure advertising performance, improve the website and avoid wasting advertising spend.

You can control cookies and tracking through your browser settings, device settings, ad settings, or privacy tools.

When you make a payment, your payment may be processed by a third-party payment provider, bank or accounting platform.

We do not intentionally store full card numbers on our own systems. Payment providers may handle card or transaction information in accordance with their own security and privacy obligations.

We may keep records of invoices, payments and transactions for accounting, tax, warranty, legal and business record purposes.

You can contact us if you want to access, update or correct personal information we hold about you.

We may need to verify your identity before providing access or making changes.

In some cases, we may not be able to provide access to certain information, such as where doing so would affect another person's privacy, compromise security, reveal confidential business information, or where we are legally allowed or required to refuse access.

We keep personal information for as long as reasonably needed for the purpose it was collected, including for job records, warranty support, accounting, tax, insurance, legal, licensing or business record requirements.

When information is no longer needed, we may delete, archive, de-identify or securely destroy it where practical.

If you have a privacy concern, please contact us first so we can try to resolve it.

We will review your concern and respond within a reasonable time.